A clear path forward
Support that evolves with your instrument
As instruments age, parts availability and technical expertise may change. Our structured lifecycle approach helps you anticipate those changes and plan ahead.
Full service support
Active service
Minimum 7 years [REVIEW: confirm public commitment]
Comprehensive service support, parts availability and multi-year service contract options to help keep your laboratory running.
Plan your next move
Transition planning
Minimum 3 years [REVIEW: confirm public commitment]
Continued service on a reasonable-efforts basis while you explore replacement options and prepare for a transition.
Service ends
End of service life
Service is no longer available, including billable repairs. Planning ahead gives your team more time to prepare.
We keep you informed as your instrument progresses through its lifecycle, helping minimize disruption to your laboratory.
Typical timeline measured from the last day of instrument production. Actual lifecycle dates are instrument-specific.
Make the next investment count
Maximize the value of your instrument investment
Replacing an aging instrument is an opportunity to improve laboratory performance and plan for the long term.
01
Explore trade-in opportunities
Ask your PerkinElmer representative about available trade-in opportunities to reduce the cost of replacing your existing instrument with newer technology.
02
Plan service coverage
Explore point-of-sale service contracts, extended warranties and service continuation offers that let you carry over your existing coverage.
03
Compare total cost of ownership
Compare the cost of maintaining an aging instrument with a new system, including service coverage, expected maintenance needs and potential productivity improvements.
What to expect at each stage
We keep you informed, so you can plan ahead
As your instrument moves through its lifecycle, we let you know what is changing and what your options are, giving you time to plan and minimize disruption to your laboratory. [REVIEW: Service to confirm how and when customers are notified]
| Stage | What PerkinElmer provides | What you can do |
Active service Full service support | Comprehensive service support, parts availability and multi-year service contract options. | Keep service coverage current. Multi-year contracts help you lock in predictable maintenance costs. |
Ramp down Transition planning | Continued service on a reasonable-efforts basis. Parts availability and technical expertise may begin to change. Guidance on replacement options, method migration and transition support. | Talk to your representative about replacement options, trade-in and Service Continuation. Begin planning method transfer and training so the changeover fits your laboratory's schedule. |
End of service life Service ends | Service is no longer available, including billable repairs. | Have your replacement installed and operational before this date to avoid a gap in supported capability. |
Typical timeline measured from the last day of instrument production. Actual lifecycle dates are instrument-specific. Contact your PerkinElmer representative for the status of your instrument.
A transition built around your lab
We help you carry forward what matters
Replacing an instrument is a chance to improve performance, expand capabilities and introduce new ways of working. Our specialists can help your team navigate each step.
Find the right instrument
Our instrument specialists can help you identify a suitable replacement and explore opportunities to improve performance, expand capabilities or introduce automation.
Bring your methods and workflows forward
Field Application Specialists can help you transfer or adapt existing analytical methods, instrument settings and automation workflows, including guidance on changes between instrument generations.
Get up and running with confidence
From installation and familiarization to application-specific training, our experts help your team build the skills needed to operate your new instrument effectively.
Protect your new investment
Manage maintenance costs with service coverage for your new instrument. With our Service Continuation offer, eligible customers carry over remaining contract time, so you keep the coverage you have already paid for.
Service Continuation
New instrument. Continued protection.
When you replace your instrument and purchase an eligible service contract, we add the remaining time on your existing contract to your new coverage, at no additional charge.
Purchase with peace of mind
Buy service coverage knowing it can move to your new instrument.
Gain additional protection
Receive extra months of equivalent service coverage on your new instrument at no additional charge.
Transition with confidence
Your existing coverage stays in place until your replacement is operational, so there is no gap in coverage.*
Three steps to carry your coverage forward
1. Purchase your replacement with service coverage
Include an eligible service contract when you purchase your new instrument.
2. Get your new instrument up and running
Once it is installed and operational, we calculate the coverage remaining on your existing contract.
3. Receive additional months of protection
We end coverage on the replaced instrument and add the equivalent period to your new service contract.
Example
Four months remaining? Four months added.
4
months remaining on old contract
→
+4
months added to new contract
Existing contract expires December 31. Replacement is installed and operational August 31.
Eligibility and conditions. Requires an eligible service contract purchased with the replacement instrument and active coverage on the replaced instrument at successful installation. Transfers apply to equivalent equipment, covered components and contract types; coverage levels cannot be increased through the transfer. Remaining time is transferred in whole months: partial months with 10 or more days round up; fewer than 10 days round down. No cash refund, monetary credit or purchase-price reduction is available. *Provided the original contract expiration date has not passed. [REVIEW: Legal sign-off on web wording]
A smoother changeover
Keep your lab moving
With the right preparation, your transition can support continuity while opening the door to new possibilities.
✓ Keep established methods and workflows in view
✓ Build familiarity with your new instrument and applications
✓ Plan ongoing service coverage around your next investment
Explore your next step ↗ [REVIEW: link destination not defined in mockup]
Frequently asked questions
Instrument lifecycle and Service Continuation
How long will PerkinElmer support my instrument?
Our structured lifecycle has three stages: active service, ramp down and end of service life. Timelines are measured from the last day of instrument production and are instrument-specific. Your PerkinElmer representative can confirm the lifecycle status of your instrument.
What changes when my instrument enters ramp down?
Service continues on a reasonable-efforts basis. As instruments age, the availability of parts and technical expertise may change, so this is the stage to begin planning a replacement. We provide guidance on instrument selection, method migration and training.
Can I still get billable repairs after end of service life?
No. At end of service life, service is no longer available, including billable repairs. Planning your transition during the ramp-down stage avoids a gap in supported capability.
What is Service Continuation?
When you replace your instrument and purchase an eligible service contract, we add the time remaining on your existing contract to your new coverage at no additional charge. Your existing coverage stays in place until the replacement is installed and operational.
How is the remaining time calculated?
Remaining time is transferred in whole months. Partial months with 10 or more days round up; fewer than 10 days round down. For example, if your contract expires on December 31 and the replacement is operational on August 31, four months are added to the new contract.
Can I upgrade my coverage level through the transfer?
No. Transfers apply to equivalent equipment, covered components and contract types. Coverage levels cannot be increased through the transfer, and no cash refund, monetary credit or purchase-price reduction is available.
Will my existing methods work on the new instrument?
Our Field Application Specialists can help you transfer or adapt existing analytical methods, instrument settings and automation workflows, including guidance on changes between instrument generations.
Is trade-in available for my old instrument?
Trade-in opportunities may be available to reduce the cost of replacing your existing instrument with newer technology. Availability varies by instrument and region. Ask your PerkinElmer representative. [REVIEW: "varies by instrument and region" is assumed]
How do I find out the lifecycle status of my instrument?
Contact your PerkinElmer representative, who can confirm your instrument's current stage, replacement options and the transition support available to you. Request information ↗
Let's plan your next step together
Whether you're beginning to explore replacement options or ready to transition, your PerkinElmer team can help you develop a plan tailored to your laboratory.