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PerkinElmer Instruments Support Services

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Maximize your instrument investment while avoiding the high costs associated with unexpected instrument downtime with a OneSource service plan.

PerkinElmer OneSource^® service plans are the best way to maximize your instrument investment and avoid the high costs associated with instrument failure.

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Overview
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Overview

Our plans are designed to:

Support optimum instrument performance
Ensure accurate and reproducible results
Adhere to regulatory compliance standards

Our service plans guarantee a rapid response from our dedicated world-class engineers who are re-certified on an ongoing basis to ensure top-notch results, even in the most complex laboratory environments.

Choose the Service Plan That’s Right for Your Laboratory

North America OneSource Service Plans*	Platinum	Gold	Bronze
Option for Premium Qualification Solutions (OQ/PQ)	Optional	Optional	N/A
Option for 24-hr Response	Yes	N/A	N/A
Response Time	Highest level priority	Priority response	Priority over billable
Preventive Maintenance	1 or 2 annual visits	1 or 2 annual visit	N/A
Training Discounts	15%	10%	5%
PerkinElmer Certified Parts	Yes	Yes	Yes
Unlimited Repair Visits (includes Travel)	Yes	Yes	Yes

*Please contact us for information about service plans in your local geography.

Additional Instrumentation and Maintenance Services for your Laboratory

Depot Repair: Ship your PerkinElmer instrument to our Service Repair Centers (SRC) for return-to-factory or depot repair services on select instruments.
Dispense Head Repair: OneSource will re-condition your dispense head back to like-new standards at a fraction of the cost of purchasing a new dispense head.
Remote Support: Our Remote Support team diagnoses, and many times solves instrument problems without the need for a service engineer.