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PerkinElmer Instruments Support Services

Maximize your instrument investment while avoiding the high costs associated with unexpected instrument downtime with a OneSource service plan.​

PerkinElmer OneSource® service plans are the best way to maximize your instrument investment and avoid the high costs associated with instrument failure.

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Our plans are designed to:

  • Support optimum instrument performance
  • Ensure accurate and reproducible results
  • Adhere to regulatory compliance standards

Our service plans guarantee a rapid response from our dedicated world-class engineers who are re-certified on an ongoing basis to ensure top-notch results, even in the most complex laboratory environments.

Choose the Service Plan That’s Right for Your Laboratory

North America OneSource Service Plans* Platinum Gold Bronze
Option for Premium Qualification Solutions (OQ/PQ) Optional Optional N/A
Option for 24-hr Response Yes N/A N/A
Response Time Highest level priority Priority response Priority over billable
Preventive Maintenance 1 or 2 annual visits 1 or 2 annual visit N/A
Training Discounts 15% 10% 5%
PerkinElmer Certified Parts Yes Yes Yes
Unlimited Repair Visits (includes Travel) Yes Yes Yes

*Please contact us for information about service plans in your local geography.

Additional Instrumentation and Maintenance Services for your Laboratory

  • Depot Repair: Ship your PerkinElmer instrument to our Service Repair Centers (SRC) for return-to-factory or depot repair services on select instruments.
  • Dispense Head Repair: OneSource will re-condition your dispense head back to like-new standards at a fraction of the cost of purchasing a new dispense head.
  • Remote Support: Our Remote Support team diagnoses, and many times solves instrument problems without the need for a service engineer.