OneSource® Instrument Services help you get the most out of your instruments, systems, processes and data. You’ll see increased productivity with less risk and higher returns. With more than 500,000 assets across 300 sites under our care in over 120 countries, the PerkinElmer OneSource team is committed to helping you reach your financial, operational, and scientific goals with:
Our service plans guarantee a rapid response from our dedicated world-class engineers who are re-certified on an ongoing basis to ensure top-notch results, even in the most complex laboratory environments.
|North America OneSource Service Plans*||Platinum||Gold||Bronze|
|Option for Premium Qualification Solutions (OQ/PQ)||Optional||Optional||N/A|
|Option for 24-hr Response||Yes||N/A||N/A|
|Response Time||Highest level priority||Priority response||Priority over billable|
|Preventive Maintenance||1 or 2 annual visits||1 or 2 annual visit||N/A|
|PerkinElmer Certified Parts||Yes||Yes||Yes|
|Unlimited Repair Visits (includes Travel)||Yes||Yes||Yes|
*Please contact us for information about service plans in your local geography.
OneSource also provides a consolidated, holistic approach to equipment maintenance, service and management across all leading instrumentation and software brands. Our custom service plans are built on Six Sigma and Lean Best Practices.
Learn more about our comprehensive Asset Management Services.
OneSource® Asset Management Services provides a consolidated, holistic approach to equipment maintenance, service and management across all leading equipment brands.
Offering a single point of contact and custom service plans built on Six Sigma and Lean Best Practices, OneSource Asset Management Services are uniquely designed to take personnel and lab efficiencies to new levels.
Unplanned instrument downtime can be frustrating. Trying to evaluate the issue, report it and wait for a service tech to arrive to fix the issue, maybe without the right equipment to resolve the problem can be a big waste of time and money.
To help customers currently under instrument warranty or contract, remote monitoring options enable us to help fix your analytical instrument issues without a service visit. In cases where the issue cannot be fixed remotely, we will arrive better prepared to quickly and accurately get your equipment working.
To keep you up and running, and to be best prepared to get you back up in the event of system downtime, OneSource Remote Monitoring Capabilities employees a three-tier approach: