Your Lab. Optimized from Day One.

Step 1: Inventory and Data Collection – Discover What’s Really in Your Lab

Many labs are surprised by what they uncover during onboarding.

Our process begins with a comprehensive asset audit using RFID tagging and a digital inventory system. Every asset is catalogued and mapped to your lab layout. This gives you full visibility from day one, reduces redundant purchasing, and creates the foundation for data-led decision-making.

Step 2: Service Level and Tailoring- Support That Matches Your Risk Profile

Every instrument in your lab plays a different role. Some are mission-critical. Others are used occasionally. We work with you to assign response tiers that reflect that reality. From 4-hour response windows for critical assets to standard SLAs for lower-priority instruments, the service is tailored around what your science needs most.

Step 3: Digital Platform Training and Workflow Integration- Streamlined Requests. Zero Guesswork.

No more Post-it notes on broken equipment. Your team is trained on the OneSource portal to log requests, check service status, and view reports in one place.

We also manage the change. That includes comms plans, hands-on training, and live Q&As with your users.

A dedicated Customer Experience Specialist ensures feedback is captured and acted on.

We routinely implement a “You said, we did” cycle so changes are visible and adoption is smooth.

Step 4: Governance and Strategic Oversight- Embedded into Your Team

We don’t disappear after onboarding. Your dedicated account manager leads regular governance meetings to track KPIs, flag issues early, and support continuous improvement. Whether it's monthly reviews or long-range capital planning, we become part of your lab’s rhythm and are fully aligned to your outcomes.

Step 5: Engineer Training and Multi-Vendor Support- Trained to Your Lab. Ready for Any Asset.

Every service engineer is trained to meet your site’s specific protocols. We support equipment from all major OEMs, not just PerkinElmer. That means one contract, one standard, and one team who knows your lab inside and out.