Resolve instrument repairs faster and increase uptime
Are you concerned about loss of productivity, time and impact on performance due to instrument downtime? In today’s connected laboratory, it is more important than ever to stay on top of things and prevent avoidable downtime. OneSource remote options do just that. Remote Support and Radian™ Remote Diagnostic Services capitalize on the connectivity of today’s world to provide you with timely remote services leading to decreased instrument downtime and increased lab productivity.
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OneSource service plans are designed to:
PerkinElmer OneSource® service plans allow you to maximize your instrument investment and avoid the high costs associated with instrument failure.
Remote Support offers an added level of service through remote software to help solve instrument issues before an engineer is dispatched. Our remote support team will work with you via phone or webcam to troubleshoot, triage, repair and otherwise support any connected equipment. This added level of support introduces the potential for a faster resolution to any issues that arise and ultimately decreased downtime for the instrument. After diagnosis, should an engineer be needed one will be dispatched to further evaluate or repair your instrument. Remote Support is included in most service plans.
Radian Remote Diagnostic
Radian is a proactive software-based alert system that enables the identification of component failures before they happen. This allows action to be taken proactively which ultimately helps reduce instrument downtime and cost, allowing you to maintain lab productivity. Radian Remote Diagnostics Services is included in all service plans, and is available on all AA, ICP-MS, ICP-OES, Fluorescence and Spectrum Two N.