BRIEF

Ensure Instrument Uptime: OneSource Multi-Vendor Service Options

Introduction

With the wide variety of instruments found in labs, it can be challenging and expensive to ensure that all assets are properly maintained. The success of any lab depends on these key instruments performing reliably, day after day. However, maintenance can become a costly burden if lab managers have to oversee and handle the maintenance for components from various manufacturers. In some cases, they might not know who to call when a systems fails. In others, they might be spending an inordinate amount of time handling administrative tasks such as calling multiple instrument vendors and searching for contacts to schedule repair visits. Perhaps your current service contract is not as cost effective as you might wish or your processes for invoicing, managing multiple service agreements and administrative tasks are not as streamlined as they could be. Ultimately, all of these factors add unexpected line items to your budget.

If this sounds familiar, perhaps it’s time to upgrade to a different type of service contract. PerkinElmer offers multiple service contract options to ensure a lab’s instrument investment is well maintained. There are a variety of choices that provide unlimited repair services with the option of adding one or two Preventive Maintenance (PM) visits. In addition to supporting PerkinElmer instruments, multivendor service contracts are also available, in which you still receive the same type of services, but there is also coverage on instruments that are not manufactured by PerkinElmer.

When assessing service options, Procurement teams should begin thinking more strategically and out of the box. A shift in thinking, as well as being armed with facts, information and analysis, allows you to be more strategic and look at the greater picture – focusing first on value, then price. Instead of merely checking off boxes, you’re instead evaluating the true worth of the service contract. How will a purchasing decision impact operations? It is important to reflect on the effect it will have on scientific productivity and lab optimization.

A Cost-Effective Solution for Keeping Your Systems at Peak Performance

With PerkinElmer’s service contract plan, you’re receiving uninterrupted, dependable instrument repair and maintenance for PerkinElmer equipment, ensuring lab operations run smoothly while maximizing your investment. However, adding multivendor service coverage can provide additional cost benefits because now all of the lab’s instruments are under the same contract.

By upgrading to our single, multi-instrument vendor service program, you’ll have access to our dedicated support team and customized preventive maintenance, repair and qualification services. You’ll continue working with your trusted PerkinElmer service engineer, regardless of who has manufactured the equipment. Their knowledge of a variety of instrumentation significantly reduces downtime, as they can ensure systems run properly and if a problem arises, can troubleshoot the issue quickly.

Multi-vendor service options also provide just one point of contact, which eliminates the administrative burden of managing hundreds of vendor contracts, service requests and invoices. Given that the majority of your instruments are maintained under one contract, this can help simplify and streamline your operations. You simply make one call to your service contact and can easily access your service history and schedule service appointments.

And while having a lab run efficiently is key, it’s also important to try to keep costs down. Having a consistent, reliable team who can keep track and maintain the lab’s instrumentation, means fewer out of pocket costs for service calls. Instruments that are being routinely serviced are less likely to fail, leading to fewer unexpected service calls and repairs.

Conclusion

PerkinElmer’s multi-instrument vendor service program is a cost-effective option that provides extended service repair, including regular preventive maintenance as well as qualification solutions to instruments from a variety of manufacturers. Having just one contract and one contact can reduce the number of service visits, which translates to greater cost savings as there are fewer bills and invoices that might not have been included in the original budget. With this comprehensive support, your organization’s scientists can get back to what they were hired to do: making groundbreaking scientific discoveries.