Support & Services

Choosing the right microplate is a critical, often overlooked, part of an assay. Each end user application requires something different, and you might find that there is not an off-the-shelf solution to fit your needs.

When that’s the case, PerkinElmer is here to help. We offer a range of custom microplate services including barcoding, surface treatments and coasting, and customized packaging.

PerkinElmer's experienced chemists will work with you, scientist to scientist, to design and prepare your labeled nucleotides. You'll have access to PerkinElmer's extensive technical support resources, both during the specification process and after delivery, to ensure your custom product meets your exact specifications and application needs. We offer industry-leading turnaround times on quotations and deliveries worldwide and highly competitive pricing.

Whatever the assay you have in mind, you need the right technologies for your target. We can custom conjugate your antibody or biomolecule to any of our LANCE TR-FRET fluorophores, so you can develop the assay you need. If you prefer, we can even perform the assay development for you.

Whatever the assay you have in mind, you need the right technologies for your target. We can custom conjugate your antibody or biomolecule to any of our DELFIA TRF chelates, so you can develop the assay you need. If you prefer, we can even perform the assay development for you.

Whatever the assay you have in mind, you need the right technologies for your target. We can custom conjugate your antibody or biomolecule to any bead, or biotinylate or DIG-label your targets, so you can develop the assay you need. If you prefer, we can even perform the assay development for you.

PerkinElmer's experienced chemists will work with you, scientist to scientist, to design and prepare your stable isotope chemical. You'll have access to PerkinElmer's extensive technical support resources, both during the specification process and after delivery, to ensure your custom product meets your exact specifications and application needs. We offer industry-leading turnaround times on quotations and deliveries worldwide-and highly competitive pricing.

PerkinElmer's experienced chemists will work with you, scientist to scientist, to design and prepare your radiochemical. You'll have access to PerkinElmer's extensive technical support resources, both during the specification process and after delivery, to ensure your custom product meets your exact specifications and application needs. We offer industry-leading turnaround times on quotations and deliveries worldwide-and highly competitive pricing.

PerkinElmer's experienced chemists will work with you, scientist to scientist, to design and prepare your radiochemical. You'll have access to PerkinElmer's extensive technical support resources, both during the specification process and after delivery, to ensure your custom product meets your exact specifications and application needs. We offer industry-leading turnaround times on quotations and deliveries worldwide-and highly competitive pricing.

PerkinElmer's experienced chemists will work with you, scientist to scientist, to design and prepare your radiochemical. You'll have access to PerkinElmer's extensive technical support resources, both during the specification process and after delivery, to ensure your custom product meets your exact specifications and application needs. We offer industry-leading turnaround times on quotations and deliveries worldwide-and highly competitive pricing.

PerkinElmer's experienced chemists will work with you, scientist to scientist, to design and prepare your radiochemical. You'll have access to PerkinElmer's extensive technical support resources, both during the specification process and after delivery, to ensure your custom product meets your exact specifications and application needs. We offer industry-leading turnaround times on quotations and deliveries worldwide-and highly competitive pricing.

Flow Cytometry Instrument Concierge service – Increasing your lab’s productivity

Using PerkinElmer Flow Cytometry Instrument Concierge Services will allow your scientists to stay focused on science and not validation of instrument or methods – one PKI expert can return up to 2 FTE equivalent man-hours for your principal scientists We are the experts on flow cytometers and all other technical aspects of flow cytometry.

PerkinElmer’s Flow Cytometry programs, as a part of Scientific Services, have been supporting a very wide spectrum of flow cytometers from a variety of manufacturers. We make it a practice to reach out to our internal community to ask for experiences of those instruments to leverage what we already know – this helps us in rapid problem solving. Case studies with top pharmaceutical companies demonstrate a 90% decrease of troubleshooting time and a 45% decrease of service calls, as well as the best practice data collection.

Cyber threats to hardware, applications and data within a lab can lead to major disruption, loss of intellectual property and question regarding the integrity of results. PerkinElmer OneSource has partnered with Armis and TrapX to deliver passive, disruption-free cybersecurity solutions that also deliver asset visibility and controls that benefit laboratory operations.

Monitoring your lab environment & assets is critical for optimal performance. With Asset Genius Monitoring, you will monitor the environment of your lab at a very granular level, monitor assets like refrigerators, freezers, and incubators and receive real-time updates through email and text when conditions move outside pre-set ranges and generate reports for compliance. With analytics on the data, you will also have utilization metrics for your assets to audit and monitor usage patterns.

Specialized Field Application Scientist teaching you right in your lab.​

Advanced Onsite training is conducted by a specialized Field Application Scientist right in your lab. Operators receive customized training to overcome the unique challenges of your lab’s applications. Ramp up lab performance even faster by training multiple operators simultaneously.

Training delivered at your facility to ensure operators understand the fundamentals of their instrument.

This hands-on training delivered at your facility is an ideal way to ensure operators understand the fundamentals of their instrument. Busy facilities are able to train multiple operators simultaneously to keep their labs up and running. Operators learn how to use and maintain their instruments properly right from the start.​  

Classroom courses are offered at PerkinElmer Centers of Excellence located throughout the Americas, Europe, India and Asia. Each classroom training program helps you get the most from your time in the lab, with topics ranging from important theoretical constructs to applied techniques, specific methodologies, and optimization of instruments and software. This focused learning offering allows you freedom from everyday distractions with the added benefit of networking with other participants to solve unique problems. Small classroom sizes are maintained to ensure plenty of hands-on instrument time and also individual attention from the instructor. 

 

We offer a number of traditional qualification protocols and services for lab instruments , ensuring complete, consistent, and accurate data. Our services provide:

• Qualification protocols using calibration standards
• Custom protocol development
• Execution of customer-developed protocols
• IQ/OQ protocol library to leverage

The OneSource^® UOQ program provides an instrumentation qualification program for maximum productivity and ongoing regulatory compliance capability. The program encompasses, where applicable, pharmacopeial (USP, EP and JP) compliance with a design and approach that streamlines documentation across all major models of laboratory instruments, regardless of manufacturer. OneSource Compliance Services is ensuring the highest levels of compliance with international regulations and guidelines. UOQ enables a seamless, cross-platform approach to a contemporaneous and automated documentation process, letting you gain immediate access to raw data from computer or database, for increased scientific productivity.

Working in today's labs means facing a variety of IT challenges. Constantly evolving technologies, budget capacity with patent cliff, increasing size, type and sources of data, existing solutions remain soloed and complex, the intersection of instruments computing and software.

OneSource Instrument Concierge. We are at your service!

With our OneSource Instrument Concierge^™ service, we​ introduce you to an even higher level of care. We start by​ incorporating one or more highly trained scientists into your​ location, dedicated to caring for your entire multivendor​ laboratory environment. This is the ultimate in personalized​ service, tailored to your lab’s specific users and their​ requirements. Our scientific personnel are a highly skilled,​ onsite presence that can deliver a deep level of​ instrumentation expertise, enhancing your lab’s daily​ workflow and scientific processes.

We have got your performance covered.​

With our OneSource Instrument Check^™ services, you know​ your instrumentation is optimized to perform the way it was​ designed to – and will be ready to run whenever you need​ it. We conduct routine instrument checks that help minimize​ unplanned downtime, provide continuous trending of data​ (with control charts) to optimize instrument performance,​ and deliver a proactive approach to identifying problems –​ and solving them.

Choosing the right laboratory efficiency partner can be a daunting task for the best leadership teams. Most agree that skills and experience delivering key performance indicators (KPIs) such as instrument downtime, productivity, capability, innovation, and quality of data are all important.

Your lab needs to follow a rigorous validation methodology to satisfy regulatory authorities. OneSource offers project and program based computerized system validation (CSV) support to meet your needs and ensure that instrument data is complete, consistent and accurate. OneSource CSV solutions promote efficiencies where applicable, risk based and least burdensome approaches while always ensuring requirements of validation including Part 11 are met with a high degree of data integrity.

Microsoft has announced that they will end support for Windows 7 and older versions on Jan 14, 2020, pushing all users to move to Windows 10. While there are many benefits to implementing Windows 10, including standardization, reduced costs and security, this switch can seem overwhelming to IT teams who are less familiar with labs and validated lab equipment. And, a Windows 10 upgrade of your instrument PCs can often take many years for larger organizations, requiring a dedicated team to manage and implement the upgrade on a global basis.

Integrity at the heart of your lab

Regulated industries such as food, pharmaceuticals,​ biologics, cosmetics, and medical devices are now dependent​ on the ability of scientists to ensure the integrity of their data. Regulators are probing the ways in which data is generated, reported, archived and retrieved. Our OneSource solution is based on centralized monitoring and continual improvements that enable you to pursue science with integrity – and compliance.​