At OneSource, we recognize that today's laboratory environments are places of great complexity. That''s why providing actionable, real-time laboratory performance data is a hallmark of the OneSource service offering.
We empower decision makers by delivering information that details exactly how services are being performed, whether or not service levels are being met, and what costs are being incurred.
Web Enabled Real-Time Performance Reporting
We know that data is only useful if it is easily accessible and timely. Our OneSource customer portals satisfy both of these requirements by providing a secure, web-enabled, and customer specific resource that allows users to access a wide variety of services and data.
- Log new service requests
- Schedule routine services such as preventive maintenance and qualification
- View service history reports at the instrument, lab, and site levels
- Analyze service spend
In addition to real-time reporting capabilities, OneSource also prepares highly customized regular (monthly, quarterly, and annually) reports for senior decision makers. Our reports are content-rich and objective, enabling you to determine whether or not service levels are being met and, most importantly, if ROI targets are being achieved.
Our reports typically include:
- Service spend data: Available at the instrument, laboratory cost center, and site level
- Detailed service metrics for all service providers: With comparisons against contracted service level expectations
- Continuous improvement recommendations: Proactive ways to further improve productivity and further reduce operating costs
- Compliance data (where applicable) to ensure that all regulatory requirements are being met
Summary of Benefits
- Precise control of laboratory service spend
- 100% visibility into all aspects of service delivery
- Detailed reports that demonstrate ROI
- Facilitated service scheduling
Service Performance Measurement Reporting
Complete Control of Laboratory Service Spend