Business Analytics

OneSource OnSite service programs deliver the highest levels of costs control and measurable service level improvements available in the industry. We achieve this by placing a dedicated team of certified multi-vendor service engineers and administrative support directly at a customer's laboratory.

OnSite Multi-vendor Service Engineers

Our team of multi-vendor trained service engineers allows us to deliver high quality preventive and corrective maintenance on a variety of instruments from every leading manufacturers. The OneSource team can also perform calibration and qualification where required. Our capabilities are unparalleled in the industry and provide the best combination of response time and cost efficiency for the greatest breadth of instruments.

  • All common laboratory technologies
  • All leading manufacturers

Streamlined Service Event & Vendor Management

Our administration team allows the customer to have one point of contact for all of services, while being confident that every service event will be managed and resolved in a timely manner. Our asset management software allows us to track each individual piece of equipment and each critical event in the life of these assets. This ensures the best possible access to information.

Cost Savings & Efficiency

  • Cost savings of 10-20% in the first year
  • Additional savings of 4 – 8% in subsequent years
  • Response times of < 1 hour
  • OnSite parts inventory
  • OnSite program administration
  • Detailed metrics and reporting

OnSite Multi-Vendor Instrument Services

OneSource OnSite Services: Save 10-20% and Significantly Improve Service Delivery