How to Order

For CliniciansFor ParentsFor Pharma

For Clinicians

Ordering instructions:

Special Instructions:

  • Please submit medical records or clinical summary notes, and a signed consent form when ordering genome testing. Testing will not be initiated until these documents are received.
For pricing inquires please contact us. Click here to send an email

Read more about Newborn Screening services - Clinicians


PerkinElmer Genetics' laboratory works collaboratively with clinicians providing accurate and timely test results necessary for quality care of patients. PerkinElmer Genetics receives samples 6 days a week – Monday through Saturday (excluding courier holidays). Testing occurs 7 days per week. The Genetic Counseling Staff is available 24 hours per day, 7 days per week to facilitate short-term follow-up, communication and education to health care providers worldwide.

Click here to visit results center

To obtain an ID to download results from our secure portal, please contact Client Services to obtain the appropriate form.

For Parents

  • Step-1: Newborn screening tests - Order StepOne®
    For Genetic Testing Services and all other services, please reach out to us on 1-866-463-6436 or contact us via web form

Read more about Newborn Screening services - Patients


The analyses conducted by PerkinElmer Genetics produce results that can be used by qualified physicians in the diagnosis of disorders described herein. Evidence of these conditions will be detected in the vast majority of affected individuals; however, due to genetic variability, age of the patient at the time of specimen collection, quality of the specimen, health status of the patient, and other variables, such conditions may not be detected in all affected patients.

Pursuant to applicable federal and/or state laboratory requirements, PerkinElmer Genetics has established and verified the accuracy and precision of its laboratory developed testing services. Tests are developed and performance characteristics are determined by PerkinElmer Genetics.


Contact your provider

For Pharma


Click here to visit Results center

Contact us

Normal Business Hours

Client Services Department
Monday thru Friday 8 AM Eastern to 5 PM Eastern
Phone: 1-412-220-2300
Toll Free: 1-866-463-6436
Fax: 1-412-220-0784
Form: Contact us via web form