PerkinElmer OneSource® service plans are the best way to maximize your instrument investment and avoid the high costs associated with instrument failure. Our plans are designed to:
Our service plans guarantee a rapid response from our dedicated world-class engineers who are re-certified on an ongoing basis to ensure top-notch results, even in the most complex laboratory environments.
|North America OneSource Service Plans*||Platinum||Gold||Bronze|
|Option for Premium Qualification Solutions (OQ/PQ)||Optional||Optional||N/A|
|Option for 24-hr Response||Yes||N/A||N/A|
|Response Time||Highest level priority||Priority response||Priority over billable|
|Preventive Maintenance||1 or 2 annual visits||1 or 2 annual visit||N/A|
|PerkinElmer Certified Parts||Yes||Yes||Yes|
|Unlimited Repair Visits (includes Travel)||Yes||Yes||Yes|
*Please contact us for information about service plans in your local geography.
OneSource also provides a consolidated, holistic approach to equipment maintenance, service and management across all leading instrumentation and software brands. Our custom service plans are built on Six Sigma and Lean Best Practices.
Learn more about our comprehensive Asset Management Services.