At PerkinElmer we take improving and maintaining our software products very seriously.
New licenses of our dongle protected products are supplied with a 12 month Software Maintenance Agreement or SMA. This means that during the period of validity, all new versions of the product that we release can be downloaded and installed for that specific dongle number.
A valid SMA is also required to receive support for Columbus, Openlab and Volocity software products.
EnlargePerkinElmer’s Columbus and Volocity software development history
When the SMA has expired, you can continue to use the currently installed software, but you will not be able to upgrade to the next version that we release until you purchase a new 12 month SMA.
An SMA provides better value for money than buying upgrades to new versions, and because you know when your SMA expires, you can plan your budget or submit funding applications with confidence.
If you are an existing user of our software and don’t have an SMA but wish to upgrade to the latest version of your product, contact us for pricing. All enquiries about SMAs from new or existing users of our products should be sent to firstname.lastname@example.org.
Visit our SMA Frequently Asked Questions